Frequently Asked Questions
Where are Mainers mitts and gloves made?
Our offices and manufacturing facility are in Maine and have been since the early 80’s. Each pair of mitts or gloves, whether for NASA or for you to take out on an adventure is entirely cut and sewn in Trenton, ME - the last town you go through before you enter Acadia National Park. The sewing machines and dye-cut presses are operated by people who are very skilled at what they do and have spent considerable time building that skill. We are incredibly proud to be part of both Maine’s Manufacturing and Outdoor economies - each with their own strong tradition in our state.
How do I know I’m ordering the right size?
Before you place an order we strongly encourage you to review our Sizing page. After measuring your hand, use our sizing guide to find the perfect fit.
If you find yourself in between sizes, we recommend ordering the larger size if you want to prioritize maximum warmth or ordering the smaller size if you want to prioritize dexterity.
What's the difference between the Mainers Mitt and Caribou Mitt?
Our Mainers Mitt is the best option for folks who are out in the extreme cold and want to stay warm. They are completely waterproof and can withstand extreme cold temperatures. These are great for long days skiing, snowboarding, snowmobiling or even ice fishing.
Our Caribou Mitts are also extremely warm, and incorporate a cozy wool/pile lining next to skin. These are still a very comfortable, stylish and warm option for everyday winter activity use. They are not naturally waterproof, but can be made more water resistant by applying sno-seal to the leather exterior. There is a sample included in each Caribou Mitts order placed through our website.
How do I use Sno-seal?
Preheat clean dry gloves or mitts with a hair dryer, a sunny window or preheated and extinguished oven. Do not heat beyond comfortable handling temperature of 120F. Apply as much SNO-SEAL as the leather will absorb. The warm leather will melt the SNO-SEAL and draw it deep into the pores and fibers of the leather. Remove excess wax with a rag and buff with a brush.
Do you ship everywhere?
We currently ship to the United States and Canada. This includes all U.S. territories and Armed Forces in the Americas, Europe and Pacific.
How much does shipping cost?
We offer Free standard shipping for all U.S. orders over $100 along with expedited shipping options that are calculated at checkout.
Orders shipping to Canada will be calculated at checkout.
What method do you ship your products?
All U.S. orders ship through either USPS or UPS.
All Canadian orders are shipped via USPS. The recipient is responsible for all applicable taxes, duties, and fees. Please contact your Customs office for information on duties, taxes and restricted items.
How long will it take to receive my order?
We typically process all orders within 2 business days. From there, all orders are shipped with standard shipping from our warehouse in Trenton, Maine. Typically this takes 3-4 days depending on where you live.
Do you offer expedited shipping?
We do have expedited shipping options available, any that are applicable to your order will be calculated and displayed at checkout.
Where do you ship from?
We ship all orders from our warehouse in Trenton, Maine.
Returns & Warranty
What's the return policy for Mainers products?
We understand that when ordering online, you can’t truly experience the fit, feel, and look of a product until you try it on. Because of this, Mainers will gladly accept returns on any product that is in new, pristine, unused condition, with tags, and in its original packaging.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please visit our returns portal. We provide prepaid USPS return shipping labels for all US customers. $7.95 will be deducted from your refund for the label.
You can always contact us for any return questions at email@example.com.
Canadian Customer Returns
We currently do not provide pre-paid return labels to Canadian addresses. You will be responsible for the cost of shipping of the returned product. To initiate a return from Canada please visit our returns portal.
What is the warranty coverage on Mainers products?
The Mainers warranty covers your purchase for the usable lifespan of the product. This means that should a defect in materials or workmanship arise, we will repair or replace the garment free of charge.
The warranty does not cover damage or normal wear and tear. Contact our customer service team to arrange a return authorization (RA) and we’ll handle the rest.
Does Mainers offer exchanges?
Unfortunately, we are not able to offer direct exchanges by mail—to exchange an item, you need to return it and then purchase a new one in a separate transaction.
Follow the return instructions above to return your original item.
I placed a return, when will I get my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment minus the original shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund.