Frequently Asked Questions
What is the return policy for Mainers products?
We understand that when ordering online, you can’t truly experience the fit, feel, and look of a product until you try it on. Because of this, Mainers will gladly accept returns on any product that is in new, pristine, unused condition, with tags, and in its original packaging.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at firstname.lastname@example.org. We will issue you a return authorization (RA) number to write on the outside of your return box. We’ll e-mail you a free prepaid USPS return shipping label.
You can always contact us for any return questions at email@example.com.
Unfortunately, we are not able to offer direct exchanges by mail—to exchange an item, you need to return it and then purchase a new one in a separate transaction.
Follow the return instructions above to return your original item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment minus the original shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund.
What is the warranty coverage on Mainers products?
The Mainers warranty covers your purchase for the usable lifespan of the product. This means that should a defect in materials or workmanship arise, we will repair or replace the garment free of charge. The warranty does not cover damage or normal wear and tear. Contact our customer service team to arrange a return authorization (RA) and we’ll handle the rest.
How do I know I’m ordering the right size?
Before you place an order we strongly encourage you to read our blog article on measuring for glove size. After measuring your hand, use our sizing guide to find the perfect fit.
If you find yourself in between sizes, we recommend ordering the larger size if you want to prioritize maximum warmth or ordering the smaller size if you want to prioritize dexterity.
How do I care for my Mainers gloves or mitts?
Mainers gloves and mitts can be machine washed. For best results, we suggest placing them in a mesh garment washing bag to prevent inversion of the inner and outer components.
- Use a gentle washing cycle and warm water (not hot water).
- Do not use harsh detergents or bleach, instead we recommend using a detergent specifically designed for technical fabrics (easily available at most reputable outdoor retailers).
- Air dry by standing the gloves or mitts on their gauntlets or hanging them by the tips of the middle fingers (gloves) or front tips (mitt).
Where are Mainers products made?
All Mainers products are cut and sewn by hand at our Mount Desert, Maine headquarters using more than 95% US-sourced materials. Our craftsmen and women each have decades of experience and an unparalleled commitment to quality.
Should I order the gloves or the mitts?
You can’t go wrong no matter what you choose. As a general rule, we recommend the mitts for situations where the absolute maximum possible warmth and protection is required. We recommend the gloves for situations where you need protection from extreme cold but also require dexterity.
What makes Mainers gloves and mitts so special?
The Mainers glove combines the lightweight and flexibility of a four-way stretch fabric with the resilience and grip of a supple, premium-grade leather prized for its performance in cryogenic labs and other extreme applications. It’s packed with specially layered insulation, coated with a durable water-resistant coating, and protected on the inside with a Gore-Tex™️waterproof membrane.
What’s different about the glove is its lightweight, agility, and high-performance insulative properties. When you slip on the Mainers Extreme Winter Glove, you get comfort, enduring warmth, and unrestricted mobility. The gloves move with you. So, whether you’re climbing Mount Katahdin or digging for your car keys in the middle of a blizzard, each movement is effortless, and every grip is certain.
For extreme warmth, we built a matching mitt. The mitt features the most insulation in any consumer mitt available but it’s just as agile and flexible as the Mainers glove. Benefiting from a shared finger compartment, it pools warmth and provides comfort while the supple leather palm and thumb deliver a sure grip. It’s the perfect winter glove for snowmobiling, winter treks, and those who are prone to cold fingers.
They’re both made from the same light-weight yet rugged materials, feature a plush interior, and technology to wick moisture away from your skin to keep you warm, dry, and never clammy.